TILS Service Review Lifecycle
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Service management is the integration of people, process and technology to provide the optimum standard in the delivery and support of services.
The Annual TILS Service Review Lifecycle
The Annual TILS Service Review Lifecycle provides a snapshot view of the activities impacting service review and identifies opportunities to review the services throughout the year. This enables continuous service improvement and ensures that services are aligned with the QUT Blueprint and faculty planning objectives.
The TILS Service Catalogue
The TILS Service Catalogue provides a list of business services available to QUT staff and students. The service catalogue can be searched by keyword, audience, organisational area, campus or alphabetically by service name.
TILS Service Management Framework
This framework has been developed to support the effective management of the Division's IT and non-IT services by Service Managers. It is expected that this framework will also inform the wider university on how services are managed and provide general guidance on service management principles.
IT Service Support
IT Service Support is a culmination of the list of services, the support, availability and response to service issues offered by the Division of Technology, Information and Learning Support. It also outlines general service restrictions and non standard services that are available.