Support information
QUT Blackboard Support site
The QUT Blackboard support site contains self-help materials for staff and students. Resources on this site include:
- Instructional Tipsheets,
- Frequently Asked Questions,
- Getting Started guides, and
- Access to training.
Service areas involved in the implementation project
Teaching and Learning Support Services (TALSS)
TALSS are the business owners of the Learning Management System. They will be responsible for the service and the user aspects of the application once the system has been implemented and returns to operational management. Throughout the project, they play a major role in:
- Governance processes of the project,
- Faculty liaison and training,
- Migration of unit sites,
- Building Blocks development, and
- Change management.
Many members of the project team are also TALSS staff members.
Integrated Help Services (IHS)
IHS is involved in the project in terms of first tier support for QUT Blackboard. After the project has been handed over to operational management in 2008, IHS will continue in this role.
Other areas include Corporate Information Services (CIS) and Central System Services (CSS) in ITS.
Background information
OLT System Review Website: This website contains extensive information and documentation about all stages of the OLT System Review.
Blackboard links
- Blackboard Connections:
Bb Connections is a central hub where users collaborate and share best practices, to deepen their knowledge and expertise in all things Blackboard.
- Behind the Blackboard:
Resources such as user manuals, discussion boards, tutorials and more. You need to create an account to be able to access.
- Blackboard Building Blocks: Tools and extensions to the core system. Have a look at what’s available.